Position Summary:& The successful Ticket Office Agent will warmly greet guests and distribute boarding passes, answer questions, diligently collect payments and vouchers, and make reservations while maintaining an upbeat attitude. Duties and Responsibilities: Receive passengers and inform them about boarding procedures; print, sort and distribute boarding passes to passengers Address guests by name and recognize their special occasions Explain products or services and prices, and answer questions from customers Collect outstanding balances for reservations, and collect payment vouchers from third party distributors Make and confirm cruise reservations using telephones, faxes, mail, and computers; maintain computerized inventory of available passenger space and provide information on space reserved or available Resolve customer complaints regarding booking, ticketing, and special boarding needs Contact guests about changes to their cruise date, time, or departure location Other Duties and Responsibilities Additional job duties as assigned. Requirements & Qualifications: Must have a minimum of 1 year customer service experience Required to use computers and computer applications such as Microsoft Word & Excel Must have excellent oral communication skills &- expression, listening and comprehension Must be able to read and write English; will be required to enter, transcribe, and/or maintain information such as special requests and cruise manifest information in electronic form Cash handling / basic math skills are required; agents collect money from guests, and return proper change Must meet minimum state age requirements Must be reliable, responsible, and dependable Must possess a service orientation Must be careful about details and thorough in completing tasks Must deal calmly and effectively with high-stress situations